Terms and conditions

The following Terms & Conditions relate to purchases for stock products made from our online shop. Our full terms and conditions in relation to bespoke and printed items can be found by clicking the tab on this page. If you have any suggestions or comments, please email us at [email protected].

Who We Are:

Forms Plus Ltd
Unit B3
Helston Business Park
Helston
Cornwall
TR13 0LW

Tel: 01326 564331
Email: [email protected]

Company Reg. No.4522090
VAT No.819 1713 27

Making a Purchase:

Making a purchase from this site is simple. Have a look through our products and choose the item(s) you would like to buy. Input the amount of boxes you would like in the quantity box and then click the Add to Basket button. Once you have selected all of the items you need, complete your details in the Checkout area. Forms Plus Ltd accepts Paypal payments. Credit card payments are accepted and are collected by Payzone over a secure Barclays server link.

Opening an Account:

Regular customers can apply to open a credit account with Forms Plus Ltd. Upon request we will send you a credit application form asking for bank details and credit references etc. Subject to credit status and specific terms and conditions being approved a credit account will be opened.

Tax Charges:

We charge VAT at 20%. Purchases for VAT exempt locations such as the Channel Islands will be automatically exempt from VAT at the checkout stage provided the invoice address is a Channel Islands registered company. You must select the correct Country from our drop down menu in the address section for this to be applied.

Shipping Policy:

Delivery for orders placed and paid for by 3pm in Mainland UK will usually be despatched the same day by next day courier service (or the service type you choose). Orders for other locations will be despatched on a 2-3 day service. Please contact us for delivery charges and schedules for overseas deliveries.

Returns Policy:

If you are not happy with your stock product purchase, you can return it to us. You must first notify us of your complaint via telephone or email. Your purchase must be returned to us within seven days of receipt and you are responsible for the cost of carriage back to us. The returned goods must be in sealed boxes and be in perfect condition. Once the goods have been inspected and we are satisfied with their condition, we will issue a refund for the price paid minus the original outgoing carriage charges. Please note that no liability for lost return consignments can be accepted.

Exchanges:

If you find upon delivery you have ordered the wrong stock we will be happy to arrange for an exchange of goods. Our website clearly shows the size and positioning of the labels, therefore we cannot accept that the wrong size was only discovered when the box was opened. If you then follow the returns procedure above for the wrong stock and re-visit the website to order the correct stock you need this will be the quickest way to replace your goods. Please feel free to contact us if you have any queries.

Back Orders:

If your order is not in stock, we will inform you by email and let you know an estimated delivery date. You will always be given the option to cancel the order if you cannot wait.

Credit Card Security:

Credit card payments are collected by Streamline Merchant Services via Payzone secure server link.

Privacy Policy:

Forms Plus Ltd does not disclose buyers information to third parties other than to fulfil individual orders and is committed to ensuring your privacy is protected and our full Privacy Policy is available on this website.

Download a PDF of our full Terms and Conditions