Forms Plus in 2019 – It’s Been A Busy Year!

2019 Round up of Forms Plus Year

It’s the time of year for a good round up. We did think of sending you all a Christmas Letter with the usual collection of achievements and progress through the year. We even thought about writing it in that smug style distant relatives used to use, where every single member of the family has something to boast about and even the dog has won at least one show….

We have been busy, and we do have lots to be proud of, but we are staying professional, so here is a quick recap of our 2019 highlights as a blog instead.

New Warehouse and Office Space

This time last year, we were still visiting our new offices wearing hard hats.  Our purpose-built premises were ready on schedule in March and we’ve been enjoying the smart new space ever since.  We didn’t move far but our new building is a world away from the old office in terms of space, comfort, layout and the amount we can now fit into our warehouse. We now finally feel we have the right premises to support our brand and enable us to work at our best. Our friends at Bad Wolf Horizon made us a video capturing the developments.


Packaging Range Launch

Increasing our warehouse space also made room for us to add our Packaging Ranges.  We’ve learnt a lot along the way, from how to judge if packaging is as eco-friendly as it can be, to the fact that so many different types of packing tape exist. Did you know that “low noise” tape is just one of many options? Neil was the first to become an expert and the rest of the team are now all fully clued-up and ready to help advise you on the best packaging for your products.  Here is our first shipment going out. 

Our First Packaging Order on its way!

Healthy Workplace Gold Award

We’ve always taken both the mental and physical health of our team seriously.  Early in 2019, we took our Time to Change pledge to support Mental Health in the Workplace.  

In March, after working our way up through Bronze and Silver, we were finally able to celebrate winning our Healthy Workplace Gold Award.

Later in the year, we marked World Mental Health Day with additional team training on Mental Health at Work.  We also made use of our new office space to take on some physical challenges in the workplace. 


Doing Our Bit for Charity and the Environment

As well as making sure the packaging and forms we sell are as eco-friendly as possible, we like to get out and about to do our bit for the environment.  We’re lucky to be close to the coast in beautiful Cornwall, and in June we took part in a beach clean at Poldhu Cove picking up plastic and other litter and sorting it for recycling. 

In September, we took part in the World’s Biggest Coffee Morning for Macmillan and raised £141. Some of the snacks were even quite healthy!


Building Our Team

We’re a strong team, and quite a competitive bunch – so where better for a team day out than a Go Karting experience?  We were blessed with dry weather and a fast race track. Who turned out to be the Lewis Hamilton of the day? We’ll keep that under wraps…

Back at the office, a more formal Team Day had us solving challenges, developing our teamwork skills and working on our business plans together. 


Our Website

If you’ve been with us for a while, you may also have noticed that you are reading this on our new website.  Launched late in the summer, the new website was about 9 months in the making and we’ll be telling you more about that process in our January blog.

Aimed at making the online shopping experience simpler, customers say they’re finding it far quicker and easier to order online. The new site has also been a great way to showcase the new packaging products.  Even photographing them all has been a learning experience!


New Team Members

In the latter part of this year, we welcomed three new members to the Forms Plus team.

Ian, an experienced Warehouse Manager, keeps our warehouse safe and ensures our products are all received, stored and despatched efficiently so every order you make is packed accurately and goes out quickly. When not at work, Ian is kept busy by his young family and supporting Watford FC.

Ryan joined us initially as a Telesales Representative and has been promoted to Team Leader. He’s proving a great support to the Telesales Team, working well with customers to identify needs and negotiate the best product and price for your business. Outside of work, Ryan plays rugby and coaches Crossfit.

An excellent listener and well organised problem solver, Helen is also proving a real asset to the Telesales Team. She and Ryan are both helping build the reputation for excellent product knowledge and customer service that sets us apart from competitors. Like many of our team, at weekends Helen is mostly found outdoors – pottering in her garden or exploring Cornwall.

Forms Plus Team Helen, Ian and Ryan
Welcome to Ian, Helen and Ryan!

Here’s to 2020!

2019 has been a busy year for Forms Plus.  Looking back, we’ve widened our offer to customers and made it easier for you to buy from us through the website.  For our own team, we’ve continued to support Workplace Health and develop professionally – and we’re all benefitting from our new office and warehouse space.

We’re hoping for slightly fewer major projects in 2020 but will of course continue to do everything we can to provide the best possible products and services.  We wish you a very Merry Christmas and all the best for the year ahead.

Are Your Labels and Despatch Notes Working Hard For You?

Bespoke Integrated Labels

Printed materials can really drive up your profits – are you making the most of yours?

Any e-commerce retailer knows why they have to include despatch notes, invoices, returns forms and the other paperwork that accompanies any order.  Getting these materials right speeds up packing and despatch, ensures your returns department runs efficiently and means the order travels from your distribution centre to the customer without any issues.

What you may not have considered is just how much else your despatch paperwork can do for your business.  Here are just a few examples of how you can make the most of your print.

Branding

If you sell on Amazon, Ebay, Etsy, Trouva or any of the other Marketplaces, your customers may well not be aware of your own actual brand.  As far as they are concerned, they simply ordered their widget “from Amazon” – which means that if someone asks them where they got it, Amazon will get the recommendation.  If they need another, they’ll go back to Amazon and won’t necessarily choose you as the supplier next time.  Adding your branding to your despatch notes, even something as simple as just your logo and website address, makes it very clear who they have ordered from, who to go to next time and who they should recommend.

Bespoke Integrated Labels
Samples of Bespoke Paperwork

Promotions

As an online retailer, promotions will be core to driving your sales and bringing back customers. Why not use your despatch note to highlight your current offers?  You could update these regularly, with promotions such as a product of the month. You might prefer to keep things simple, perhaps with 10% off your next order, or 10% off a friend’s first order.  Promotions like these can easily be incorporated into your Forms Plus print.

Cross Selling

“Do you want fries with that?” Well, maybe not fries but chances are there is something else your customer might be interested in hearing about from your product offer.  Those messages could easily be incorporated onto your invoices or despatch paperwork. (While we’re talking about that, have you seen our new Packaging range? )

Branded Despatch Forms for Frugi
Branded Despatch Forms for Frugi

Simple Returns Process

Research shows that a quick and easy returns process is crucial to bringing in customers. 96% of shoppers say they would be more likely to buy again from a retailer who offers an easy returns process  Whether or not your customer ends up returning the order they’ve just received, showing on your paperwork that to do so would be quick and straightforward means they are more likely to shop with you again.

Social Media

Advertising is expensive. Finding new customers takes time and lots of money.  Making sure that people who have bought from you before are following your Social Media channels opens up the way for you to tell them about new products, highlight special offers and build their loyalty with your brand.  Including your Social Media channels on your order paperwork is an easy and cheap way to make sure they know where to find you to keep in touch.  You could also use it to encourage customers to leave reviews.

These are just a few ways that your print can drive up profits.  Aside from the obvious improvements to your despatch process and ticking the boxes you need to tick to get your products to their new owners reliably, you can see there is so much more your paperwork can do for you.  Get in touch with the team at Forms Plus today and we can help you get started with making the most of your print.